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How We Handle Your Privacy at alxistogel

Your account data, payment details, and activity on alxistogel are handled with care — from the moment you connect your DANA or OVO wallet to every session you run on mobile.

Account data protectionDANA, OVO, GoPay wallet privacyMobile session securityYour right to access dataClear data retention rules

Explore the Lobby Read FAQ

What This Privacy Policy Covers

alxistogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account and link a local payment method — DANA, OVO, or GoPay — we collect the information needed to process your transactions and keep your account secure. This includes your registered name, contact details, device identifiers, and transaction records tied to your

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wallet activity. We do not sell your personal data to third parties. Data shared with payment processors like DANA and OVO is limited strictly to what those services need to complete a transfer or verify your account. We retain account records for as long as your
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account remains active and for a period after closure as required by applicable regulations. Access to your data is restricted to authorised internal teams and the payment rails you use. Availability of our services depends on local law and is accessible only where local regulations permit.
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Players in Semarang and across Indonesia can request a copy of their stored data or ask us to correct inaccurate records at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Cookies and Session Tracking

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences from your browser settings or through the consent prompt shown on your first visit.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store your DANA, OVO, or GoPay PIN — those stay inside your e-wallet app at all times.

Data Retention

Active account data is kept for the life of your account. After closure, we retain records only as long as required under applicable rules, then delete or anonymise them.

Requesting Changes

You can request access to your stored data, ask us to correct it, or request deletion by contacting support via live chat or email with your account details and linked wallet name.

PRIVACY CONTACT

Reach Us About Your Privacy

Live Chat Open the chat widget from your account dashboard to raise a privacy request directly. Our team handles data access and correction queries through this channel around the clock.

Email Support Send your privacy request or data deletion query to our support address. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your account.

Account Settings Some data preferences, including communication opt-outs and cookie choices, can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Privacy

We collect your name, contact details, and the wallet identifier for DANA, OVO, or GoPay you link at registration. Device and session data is also logged to keep your account secure.

We share only what payment processors need to complete a transaction. Your data is not sold. DANA, OVO, and GoPay receive only the transfer details required to process your deposit or withdrawal.

Contact our support team via live chat or email. Include your registered account name and the e-wallet linked to your account. We aim to respond to data access requests promptly.

Yes. Submit a deletion request through live chat or email support. We will process it in line with applicable regulations, which may require us to retain certain records for a set period.

Cookies keep your session running smoothly on mobile and desktop. You can adjust cookie preferences in your browser or through the consent prompt. Disabling cookies may affect account functionality.

No. Your DANA, OVO, or GoPay PIN is never stored on our side. Authentication happens inside your e-wallet app. We only receive confirmation that a transfer was completed successfully.

How We Handle Your Privacy at alxistogel

How We Protect and Manage Your Information

Cookies and Session Tracking

Account Security

Data Retention

Requesting Changes

Reach Us About Your Privacy

Common Questions About Your Privacy

01 What personal data does alxistogel collect when I register?

02 Does alxistogel share my data with third parties?

03 How can I request a copy of my personal data?

04 Can I ask alxistogel to delete my account data?

05 How does alxistogel handle cookies?

06 Is my DANA or OVO PIN stored by alxistogel?

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